There are a few possible reasons for this. Here are some solutions:

• Have your guest save “Chateau Elan Pass” (770) 746-3660 as a new contact.
• Both you and your guest should close all apps and restart your phones, then try sending the pass again.
• If the issue persists, send the ePass to your guest’s email instead. Email delivery is generally more reliable than SMS, especially if there are network issues.