My guest isn’t receiving the initial text message. What can I do?

There are a few possible reasons for this. Here are some solutions: Have your guest save "Chateau Elan Pass" (770) 746-3660 as a new contact. Both you and your guest should close all apps and restart your phones, then try sending the pass again. If the issue persists, send the ePass to your guest’s email instead. Email delivery is generally more reliable than SMS, especially if there are network issues.

Why didn’t my guest receive a link or QR Code after I added their phone number?

The first text your guest receives will ask for permission to send links. They must reply "YES" before receiving their ePass.

How long does an ePass last?

Permanent Visitors: They will remain in your visitor list indefinitely, but each pass you send will expire after 2 weeks. Temporary Visitors: By default, their ePass is valid until midnight on the day it’s issued. You can specify start and end times, and their pass will only be valid within those times.

What's the difference between creating a Party list and adding guests individually?

Creating a Party list helps the guardhouse plan ahead for events, assisting with staffing and resource allocation. While not required, it helps staff anticipate large gatherings. Party events are highlighted in the TEKControl system for visibility. Click here for instructions on creating Party lists and sending ePasses to guests.

I just sent an ePass to my guest, but the gate isn’t opening. Why?

It can take up to 5 minutes for ePasses to activate in the system. To ensure the gate opens, send the ePass before your guest’s arrival.

How do I send an ePass to a guest from my list?

Click here for instructions on sending ePasses and making other changes.

Why do I need to add everyone (including residents) to my guest list?

All residents and visitors must be on your guest list. The TEKWave system is the only record used by our staff to grant or deny access. Guards cannot verify someone's identity based on their RFID transponder alone.

How do I add residents (e.g., my children) to my guest list?

Click here for instructions on adding visitors and selecting the appropriate visitor type (e.g., Resident).

Why does the guard say they can't find my guest, even though I added them to my list?

It may take up to 5 minutes for newly added guests to appear in the guardhouse system. Please make sure to add your guests before their expected arrival time.

CESM (Chateau Elan Services Management) is a non-profit LLC established to manage homeowner services for all of Chateau Elan. CESM is funded by the homeowners' associations (HOAs) within the community. The HOAs are the members of CESM, not the individual homeowners. The CESM Committee consists of representatives from each HOA.

FAQs Archive - Page 2 of 4 - Chateau Elan Services Management

February 13th, 2025
My guest isn’t receiving the initial text message. What can I do?
Continue reading
February 13th, 2025
Why didn’t my guest receive a link or QR Code after I added their phone number?
Continue reading
February 13th, 2025
How long does an ePass last?
Continue reading
February 13th, 2025
What’s the difference between creating a Party list and adding guests individually?
Continue reading
February 13th, 2025
I just sent an ePass to my guest, but the gate isn’t opening. Why?
Continue reading
February 13th, 2025
How do I send an ePass to a guest from my list?
Continue reading
February 13th, 2025
Why do I need to add everyone (including residents) to my guest list?
Continue reading
February 13th, 2025
How do I add residents (e.g., my children) to my guest list?
Continue reading
February 13th, 2025
Why does the guard say they can’t find my guest, even though I added them to my list?
Continue reading
February 13th, 2025
Who is CESM?
Continue reading

Previous 123 Next

FAQs

My guest isn’t receiving the initial text message. What can I do?

Continue reading

Why didn’t my guest receive a link or QR Code after I added their phone number?

Continue reading

How long does an ePass last?

Continue reading

What’s the difference between creating a Party list and adding guests individually?

Continue reading

I just sent an ePass to my guest, but the gate isn’t opening. Why?

Continue reading

How do I send an ePass to a guest from my list?

Continue reading

Why do I need to add everyone (including residents) to my guest list?

Continue reading

How do I add residents (e.g., my children) to my guest list?

Continue reading

Why does the guard say they can’t find my guest, even though I added them to my list?

Continue reading

Who is CESM?

Continue reading

HOA Communities

Resources